✝

Shipping Policy

Last updated — April 7, 2026

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or US federal holidays will be processed on the next business day.

You will receive an email confirmation with a tracking number once your order has been shipped.

2. Domestic Shipping (United States)

Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	Free over $150 / $9.95 under $150
Express Shipping	2–3 business days	$19.95

All domestic shipments include tracking and are insured against loss or damage during transit.

3. International Shipping

Region	Estimated Delivery	Cost
Canada	7–12 business days	Free over $150 / $14.95 under $150
Europe (EU & UK)	10–15 business days	Free over $150 / $19.95 under $150
Asia & Oceania	10–18 business days	Free over $150 / $24.95 under $150
Rest of World	12–21 business days	Free over $150 / $29.95 under $150

International delivery times are estimates and may vary depending on customs processing in the destination country.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping costs.

Chrome Hearts LLC has no control over customs delays or additional charges. We recommend checking with your local customs office for information on potential fees before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active.

If you have not received tracking information within 3 business days of placing your order, please contact us at contact@chrome-universe.com.

6. Delivery Issues

Undeliverable packages: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping charges to reship the order.

Lost packages: If your tracking shows "delivered" but you have not received your package, please:

1. Check with neighbors and household members
2. Check any secure or alternate delivery locations at your address
3. Wait 48 hours, as packages sometimes show as delivered prematurely
4. Contact us at contact@chrome-universe.com if the package is still missing

We will work with the carrier to locate your package. If the package cannot be found, we will file a claim and either reship the order or issue store credit at our discretion.

Damaged packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the damaged item(s). See our Return & Refund Policy for details on damaged item claims.

7. P.O. Boxes & APO/FPO

We are able to ship to P.O. Boxes and APO/FPO addresses within the United States. Please note that delivery to these addresses may take additional time. Express shipping is not available for P.O. Box or APO/FPO addresses.

8. Shipping Restrictions

We currently do not ship to the following countries or territories due to regulatory or logistical constraints:

• Countries subject to US trade sanctions (Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions)

This list may be updated at any time. If your country is not listed at checkout, we are able to ship to your location.

9. Contact

For shipping-related questions:

Chrome Hearts LLC
1209 Mountain Road NW, Suite 101
Albuquerque, NM 87104
United States

Email: contact@chrome-universe.com
Phone: (505) 433-7180