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Return & Refund Policy

Last updated — April 7, 2026

1. Return Window

You may request a return within 14 calendar days from the date of delivery. Returns requested after this period will not be accepted.

To initiate a return, contact us at contact@chrome-universe.com with your order number and reason for the return. We will provide you with return instructions within 2 business days.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• Item is unworn, unused, and unaltered
• All original tags and labels are attached
• Item is in its original packaging
• Item is free from scratches, tarnish, perfume, or any signs of wear

We reserve the right to refuse any return that does not meet these conditions. Items received in unsatisfactory condition will be shipped back to the customer at their expense.

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Earrings (for hygiene reasons)
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Items purchased during promotional sales or with discount codes
• Custom or personalized items
• Gift cards

4. Store Credit

All approved returns will be issued as store credit only. We do not offer cash refunds or refunds to the original payment method.

Store credit:

• Will be issued within 5–7 business days after we receive and inspect the returned item
• Is sent via email as a unique code
• Has no expiration date
• Is non-transferable and cannot be redeemed for cash

5. Restocking Fee

A 15% restocking fee will be deducted from the store credit amount. This fee covers inspection, repackaging, and inventory processing costs.

Example: A $1,000 item return would result in $850 in store credit after the 15% restocking fee.

6. Return Shipping

The customer is responsible for all return shipping costs. We strongly recommend:

• Using a trackable and insured shipping method
• Packaging items securely to prevent damage during transit
• Retaining your shipping receipt and tracking number as proof of return

Chrome Hearts LLC is not responsible for items lost, stolen, or damaged during return transit. If a returned package does not reach us, no store credit will be issued.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or materially different from what was described on our website, please contact us within 48 hours of delivery at contact@chrome-universe.com with:

• Your order number
• Clear photographs of the damage or defect
• A description of the issue

For confirmed defective or damaged items, we will provide a prepaid return label and issue either a replacement or a full store credit (no restocking fee) at our discretion.

8. Exchanges

We do not offer direct exchanges. If you would like a different item or size, please initiate a return for store credit and place a new order.

9. Order Cancellations

Orders may be cancelled within 2 hours of placement, provided the order has not yet been processed for shipping. To request a cancellation, contact us immediately at contact@chrome-universe.com with your order number.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

10. Contact

For all return-related inquiries:

Chrome Hearts LLC
1209 Mountain Road NW, Suite 101
Albuquerque, NM 87104
United States

Email: contact@chrome-universe.com
Phone: (505) 433-7180